Privacy Policy
1. Information We Collect
When you book a delivery with Links, we collect: your name, email address, WhatsApp number, accommodation details, delivery dates, and luggage information (number of bags, special notes).
2. How We Use Your Information
We use this information solely to arrange and confirm your luggage delivery, communicate with you via WhatsApp, and coordinate with your accommodation when necessary. We do not use your information for marketing without your separate consent.
3. Payment Information
All payments are processed securely through Square. Links does not store your credit card details.
4. Communication
We contact guests exclusively via WhatsApp for booking confirmations, delivery updates, and photo confirmations. We do not make phone calls.
5. Photos & Social Media
As part of our service, we take photos to confirm your luggage has been safely picked up and delivered. These photos are sent to you via WhatsApp only, and are not shared elsewhere.
If you opt in to our "The First Step" departure photo at Kii-Tanabe Station, we will only take and send this photo with your prior consent. We will only share it on our Instagram if you separately agree to this — it is entirely your choice, and you may decline at any time without affecting your booking.
6. Data Sharing
We do not sell or share your personal information with third parties, except when necessary to coordinate delivery with your accommodation (e.g. confirming your name and delivery date).
7. Data Retention
We retain booking information only as long as necessary to complete your delivery and for basic record-keeping.
8. Your Rights
You may request that we delete your personal information at any time by messaging us on WhatsApp.
9. Contact Us
For any privacy-related questions, please contact us via WhatsApp.
📬 Waitlist / Notification Sign-Up (Limited-Time)
If you sign up to be notified when bookings open, we collect your name and email address solely for this purpose. We will contact you by email when our booking service becomes available. You may unsubscribe at any time by replying to any notification email or contacting us via WhatsApp.
*This section applies only during our pre-opening period and will be removed once bookings officially open.